Terms of Service
These terms apply to iagolast.com and software, apps and digital services sold by Iago Lastra Rodríguez, Spain, that refer to these terms. For support, billing questions or complaints, contact info@iagolast.com.
The product description and any specific terms shown before purchase form part of your agreement. Specific product terms take precedence where they differ from these general terms, subject to mandatory law. Work shown in this portfolio for other organisations is not offered for sale under these terms.
Products and digital delivery
Products may include downloadable software, mobile apps, web applications, licences and subscriptions. The product page or checkout describes the features, system requirements, compatibility, licence duration, support and price of the particular offer.
Delivery is digital, through a download, licence key, account activation or app-store access. Unless a different time is stated before purchase, access is provided after successful payment. There is no physical shipping or shipping charge. If access is missing or does not work, contact support with your order reference.
Purchases and payments
You must have the legal capacity to enter into the purchase, provide accurate billing information and be authorised to use the payment method. The checkout shows the total price, currency, applicable taxes and whether payment is one-off or recurring before you confirm.
Direct card payments are processed through Stripe. Do not send card details by email. For purchases through Apple, Google or another app store, that store’s payment procedures and applicable terms also apply.
Subscriptions and cancellation
Where a product is sold as a subscription, the checkout states its billing interval, renewal price and any trial conditions. Subscriptions renew automatically at the disclosed interval until cancelled. Any trial that converts to a paid subscription must disclose when billing begins and how to cancel.
You can cancel before the next renewal through the product’s billing settings, where available, or by emailing info@iagolast.com with the email used for your purchase. Cancellation stops future renewals and access normally continues until the end of the paid period. Deleting an app does not cancel a subscription. App-store subscriptions must be cancelled through the relevant store.
Cancellation alone does not create a refund for a partially used billing period, except where required by law or offered in the product’s refund policy. Your statutory withdrawal and other consumer rights remain unaffected.
Refunds and withdrawal
To request a refund, report a duplicate charge or raise a problem with delivery, email info@iagolast.com with your order reference and a description of the issue. A reason is not required when exercising a statutory right of withdrawal. Incorrect or duplicate charges will be corrected. If a product is not supplied or does not conform to the agreement, you retain the remedies provided by law, including correction, a price reduction or termination and a refund where applicable.
Consumers in the EU generally have 14 days from entering a distance contract to withdraw. For digital content supplied without a physical medium, this right can be lost once supply begins only if you expressly consented to immediate supply, acknowledged the loss of that right and received the legally required confirmation. Accepting these terms alone does not waive it.
For services started during the withdrawal period at your express request, a proportionate charge for the service already provided may apply where permitted by law. The right is lost after full performance only when the legal conditions are met.
Notify support of your decision to withdraw before the deadline, identifying yourself and the order. Statutory withdrawal refunds are issued without undue delay and within 14 days of your notice, using the original payment method unless otherwise agreed without extra fees. Other approved refunds are issued within 14 days of approval; your bank may take additional time to display the credit. For app-store purchases, use the store’s refund process, without prejudice to your statutory rights.
Outside legal entitlements, refunds are available only where the product offer includes an additional refund guarantee. Any such guarantee will be described before purchase.
Licence and acceptable use
Your purchase grants a non-exclusive licence to use the software within the scope, term and limits of the purchased plan. It does not transfer ownership of the software or intellectual property. Open-source components remain subject to their respective licences.
You must not unlawfully redistribute or resell the software, bypass licence or security controls, interfere with the service, or use it to violate the law or another person’s rights. Restrictions do not limit activities expressly permitted by applicable law. Keep account credentials secure and report suspected unauthorised access.
Availability, changes and termination
Services may require maintenance and may experience interruptions. Features, support and updates are provided as described in the product offer and as required by law. Material changes to a paid service or renewal price will be communicated in advance, with cancellation or other remedies where required.
Access may be restricted for non-payment, a material breach or an urgent security risk. Where reasonable, you will receive notice and an opportunity to resolve the issue. If a paid service is discontinued, affected customers will be notified and receive any refund or other remedy required by law for the undelivered service.
Responsibility and consumer rights
You are responsible for using the software in accordance with its documentation and keeping appropriate backups of your own data. No particular business result or uninterrupted operation is promised unless expressly included in the offer. Nothing in these terms excludes liability that cannot legally be excluded or limits mandatory consumer guarantees or remedies.
Privacy and applicable law
The Privacy Policy explains how personal data is handled. These terms are governed by Spanish law. Consumers retain the mandatory protections and rights to bring proceedings before the courts available under the law of their country of residence.
Please contact info@iagolast.com first so I can try to resolve a complaint. This does not restrict your right to contact a consumer authority or bring a legal claim. Updated terms apply to future purchases; changes to an existing agreement require notice and a valid legal basis.